Privacy Policy

Last Updated: January, 2023

We take your privacy seriously. That's why we've put together a privacy policy that explains how we collect and protect your personal information. Please take a few minutes to read it and learn about your rights.

This privacy policy applies to Basterfield Engineering (Pty) Ltd and its affiliates (collectively, “us”, “we”, or “our”). It explains how we collect, use, and share information about you when you visit or use our website https://basterfield.co.za, as well as any other websites or mobile applications that link to this policy (collectively, the “Sites”).

Specifically, this Privacy Policy describes our practices regarding:

Information We Collect
Use of Information
Sharing of Information
Your Rights and Choices
Cookies and Other Tracking Technologies
Additional Information and Contact

Please read this privacy policy carefully and make sure that you fully understand and agree to it.

By using the Sites, you agree to the collection, use, and sharing of your information as described in this privacy policy. If you do not agree with our policies and practices, do not use the Sites.

1. Information We Collect

In Plain English We collect information about you when you interact with us and use our website, including your personal details, device information, and browsing history. We may also receive information about you from third-party services if you've given them permission to share it with us.

We may collect information about you in a number of ways, including:

Information you provide to us: We collect information you provide to us directly, such as when you complete a form on the Sites or contact us with a question or concern. This information may include your name, email address, phone number, employer information, and any other information you choose to provide.
Information we collect automatically: We may collect information about you automatically when you use the Sites, such as your IP address, browser type and version, time zone setting, and browsing history. We may also collect information about your device, such as your device type and unique device identifier.
Information from third-party services: We may collect information about you from third-party services if you have authorized these services to share your information with us.

2. Use of Information

In Plain English We may use the information we collect about you to operate and maintain our website, communicate with you, personalize your experience on our website, and understand how our website is used. This helps us improve the functionality and user experience of our website

We may use the information we collect about you for a variety of purposes, including:

To provide, maintain, and improve the Sites: We may use your information to operate and maintain the Sites, and to provide you with access to the features and services offered through the Sites.
To communicate with you: We may use your information to respond to your questions or concerns, or to send you updates or other information that may be of interest to you.
To personalize your experience: We may use your information to personalize your experience on the Sites, such as by showing you content that is more relevant to your interests.
To analyze and understand usage of the Sites: We may use your information to better understand how users interact with the Sites, and to improve the functionality and user experience of the Sites.

3. Sharing of Information

In Plain English We may share your information with service providers, legal authorities, or third parties if required by law or with your consent.

We may share your information in the following circumstances:

With third-party service providers: We may share your information with third parties that provide services on our behalf, such as hosting, analytics, and marketing. These service providers are only permitted to use your information as necessary to provide these services to us.
As required by law: We may be required to disclose your information in response to legal process, such as a court order or subpoena. We may also disclose your information to protect the rights, property, or safety of Basterfield Engineering (Pty) Ltd, our users, or the public.
With your consent: We may share your information with third parties if you have provided your consent to do so.

4. Your Rights and Choices

In Plain English You have the right to control what happens with your personal information and how it's used. This includes the right to see what information we have, ask us to update it, object to us using it, limit how we use it, take a copy of it, or file a complaint if you think we're not handling it correctly.

Access and correction: You have the right to request access to your information and to request that we correct or update your information. You may also have the right to request that we delete your information in certain circumstances.
Objection and withdrawal of consent: You have the right to object to our processing of your information or to withdraw your consent to certain types of processing, such as marketing.
Restriction of processing: You have the right to request that we restrict the processing of your information in certain circumstances, such as while we verify the accuracy of the information.
Data portability: You have the right to request a copy of your information in a structured, machine-readable format, and to request that we transmit your information to another data controller.
Complaints: You have the right to file a complaint with the Information Regulator if you believe that we have violated your rights under the Protection of Personal Information Act (POPIA).

To exercise any of these rights, or if you have any other questions about our privacy practices, please contact us via our contact form or through a direct email to legal@basterfield.co.za.

5. Cookies and Other Tracking Technologies

In Plain English We use cookies and other tracking technologies to collect information about you when you use our website. These technologies allow us to recognize you when you return and personalize your experience on our website. You can disable these technologies through your browser settings, but this may limit your use of certain features on our website.

We may use cookies and other tracking technologies to collect information about you when you use the Sites. A cookie is a small data file that is stored on your device and that allows us to recognize you when you return to the Sites.

We may use both session cookies and persistent cookies. A session cookie is deleted when you close your browser, while a persistent cookie remains on your device until it expires or you delete it.

We may use the following types of cookies on the Sites:

Essential cookies: These cookies are necessary for the Sites to function and cannot be disabled. They include, for example, cookies that allow you to log into secure areas of the Sites.
Analytical/performance cookies: These cookies allow us to recognize and count the number of visitors to the Sites and to see how visitors move around the Sites. This helps us to improve the way the Sites work, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies: These cookies are used to recognize you when you return to the Sites. This allows us to personalize our content for you and remember your preferences (for example, your choice of language or region).
Targeting cookies: These cookies record your visit to the Sites, the pages you have visited, and the links you have followed. We will use this information to make the Sites more relevant to your interests. We may also share this information with third parties for this purpose.

You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use all of the features of the Sites.

6. Additional Information and Contact

External Links: The Sites may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy: The Sites are not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a child under the age of 18, we will take steps to delete such information as soon as possible.

If you have any questions about this privacy policy, or if you would like to exercise any of your rights, please contact us via our contact form or through a direct email to legal@basterfield.co.za.