Support

Submit a Support Request

Our team is dedicated to providing the best possible service and support to all of our customers. We value your feedback and are here to assist you with any issues or concerns you may have. Please fill out the form below and we will get back to you as soon as possible.

Frequently Asked Questions

What are your payment terms?

For manufactured-to-order items, we require a 50% deposit, with the balance due before collection. For stock items, up-front payment is required.

Do you provide a delivery service?

Yes, we can arrange transport on behalf of a customer using a reputable courier company at an additional cost.

We Send and Track Your Order Quickly, Accurately

At Basterfield, we understand the importance of timely and accurate delivery of your orders. That's why we make sure to send all consignments with a tracking number, so you can easily track the progress of your shipment.

Need to speak to a sales or support representative?

We are available to answer any questions you may have about our products and services. We are available Monday to Thursday 08:00 to 17:00 and Friday 08:00 to 13:30.