- Private body
- Basterfield Engineering (Pty) Ltd
- Registration number
- 2010/024703/07
- Date of compilation
- 20 July 2026
- Date of revision
- 20 July 2026
1. Purpose of this manual
This manual explains how to request access to records held by Basterfield Engineering (Pty) Ltd ("Basterfield") and describes the records we hold. It also sets out the information required by section 51 of PAIA and the relevant provisions of the Protection of Personal Information Act 4 of 2013 ("POPIA").
PAIA gives a requester a right of access to a record of a private body when the record is required to exercise or protect a right, the procedural requirements have been met, and no ground of refusal applies.
2. Contact details
| Detail | Information |
|---|---|
| Head of the private body and Information Officer | The Managing Director |
| General access-to-information contact | hello@basterfield.co.za |
| Telephone | +27 87 095 5357 |
| Physical address | 121 Koornhof Road, Meadowdale, Germiston, South Africa, 1614 |
| Postal address | 121 Koornhof Road, Meadowdale, Germiston, South Africa, 1614 |
| Website | basterfield.co.za |
| Fax | Not applicable |
PAIA requests and questions about this manual should be addressed to the Information Officer using the contact details above.
3. The Information Regulator's PAIA Guide
The Information Regulator has published a guide under section 10 of PAIA to help people understand and exercise their rights under PAIA and POPIA. The guide explains how to make a request, the fees that may apply, the assistance available, and the remedies available when a request is refused or not answered.
- Read or download the PAIA Guide in English (PDF), or the PAIA Guide in isiZulu (PDF). Other official-language versions are available from the Information Regulator's PAIA page.
- The guide may also be inspected at the Information Regulator's offices or requested from the Information Regulator or Basterfield's Information Officer.
Information Regulator (South Africa)
Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Telephone: 010 023 5200 · Toll-free: 0800 017 160 · Email: enquiries@inforegulator.org.za
4. Records available without a PAIA request
The following records are generally available without a formal PAIA request, subject to applicable law and any reasonable identity, confidentiality or administrative requirements:
| Category | How to access it |
|---|---|
| Company and contact information | Available on this website |
| Product catalogues, specifications and brochures | Available on this website or from Basterfield on request |
| Published legal policies and conditions | Available on this website |
| Public marketing and social-media material | Available through Basterfield's public channels |
| Vacancies and recruitment notices | Available on this website or the channel on which the vacancy is published |
| Records relating to a requester | Available to the person concerned where disclosure is permitted, after suitable proof of identity |
Making a record available in this way does not waive any copyright, confidentiality or other rights that apply to it.
5. Records available under other legislation
Basterfield keeps records under legislation including the laws listed below, to the extent that each law applies. Access remains subject to the relevant law and any lawful restriction on disclosure.
| Legislation | Relevant records |
|---|---|
| Basic Conditions of Employment Act 75 of 1997 | Employment records |
| Companies Act 71 of 2008 | Corporate and statutory records |
| Compensation for Occupational Injuries and Diseases Act 130 of 1993 | Employee and workplace incident records |
| Consumer Protection Act 68 of 2008 | Customer and transaction records |
| Employment Equity Act 55 of 1998 | Employment equity records |
| Income Tax Act 58 of 1962 | Tax and accounting records |
| Labour Relations Act 66 of 1995 | Labour and employment records |
| Occupational Health and Safety Act 85 of 1993 | Health, safety and incident records |
| Promotion of Access to Information Act 2 of 2000 | This manual and records relating to access requests |
| Protection of Personal Information Act 4 of 2013 | Personal-information processing and compliance records |
| Skills Development Act 97 of 1998 and Skills Development Levies Act 9 of 1999 | Training and skills-development records |
| Tax Administration Act 28 of 2011 and Value-Added Tax Act 89 of 1991 | Tax administration and VAT records |
| Unemployment Insurance Act 63 of 2001 and Unemployment Insurance Contributions Act 4 of 2002 | Unemployment-insurance records |
6. Subjects and categories of records held
The inclusion of a category below does not mean that a requested record exists or that access will automatically be granted. Each request is considered under PAIA.
| Subject | Categories of records |
|---|---|
| Corporate governance | Incorporation documents, statutory registers, minutes, resolutions, policies, licences and organisational records |
| Finance and tax | Accounting records, bank records, financial statements, budgets, tax records, invoices, purchase orders and asset registers |
| Human resources | Employment contracts, personnel files, payroll, benefits, leave, training, recruitment, disciplinary and health-and-safety records |
| Customers and sales | Enquiries, quotations, orders, contracts, correspondence, delivery records, warranties, support records and customer account information |
| Suppliers and service providers | Supplier details, due-diligence records, agreements, quotations, orders, invoices, payment and performance records |
| Products and operations | Product specifications, designs, drawings, manufacturing, quality-control, inventory, maintenance, project and logistics records |
| Marketing and communications | Website content, catalogues, marketing material, mailing lists, social-media content, photographs and correspondence |
| Legal, risk and compliance | Contracts, intellectual-property records, insurance, claims, disputes, regulatory filings, risk assessments and compliance records |
| Information technology | Systems, user, access-control, support, security, backup, audit-log and business-continuity records |
7. How to request access to a record
- Complete the prescribed Form 2: Request for Access to Record (PDF).
- Describe the requested record in enough detail for Basterfield to identify it. Identify the right you seek to exercise or protect and explain why the record is required for that purpose.
- State the form of access you require and provide your contact details. If you make a request for another person, include proof of the capacity in which you act.
- Send the completed form and supporting documents to hello@basterfield.co.za or deliver them to the physical address in section 2.
Basterfield will ordinarily notify you of its decision within 30 days after receiving a valid request. PAIA permits this period to be extended once by up to 30 further days in specified circumstances. Access may be refused on a ground set out in PAIA, including grounds protecting privacy, confidential commercial information, safety, privileged records and research information.
Fees
The prescribed request, search, preparation, reproduction and delivery fees may apply. If a fee or deposit is payable, Basterfield will notify you before processing or releasing the record. See the Information Regulator's current PAIA fee structure.
8. Remedies if a request is refused or unanswered
There is no internal appeal against a decision of a private body. A requester or affected third party may lodge a complaint with the Information Regulator within 180 days of the decision or deemed refusal, using Form 5: Complaint Form (PDF). Complaints may be submitted to PAIAComplaints@inforegulator.org.za. A requester or affected third party may also seek relief from a court in accordance with PAIA.
9. Processing of personal information
9.1 Purposes of processing
Basterfield processes personal information to manage enquiries and customer relationships; provide quotations, products, delivery, warranties and support; manage suppliers and other business relationships; recruit and administer employees; comply with tax, employment, safety and other legal obligations; operate and secure its premises, systems and website; communicate and market where permitted; prevent fraud and manage risk; and establish, exercise or defend legal claims.
9.2 Categories of data subjects and personal information
| Data subjects | Personal information that may be processed |
|---|---|
| Customers, prospective customers and website users | Names, identity or registration details, contact details, correspondence, account and transaction information, delivery details, website usage and enquiry information |
| Employees, applicants and former employees | Identity and contact details, employment history, qualifications, demographic information, payroll and bank details, performance, leave, benefit, disciplinary and health-and-safety information |
| Suppliers, contractors and business partners | Names, identity or registration details, contact details, tax and banking information, contracts, transaction records and due-diligence information |
| Directors and representatives | Identity and contact details, declarations, authorisations, statutory records and professional information |
| Visitors and other correspondents | Names, contact details, access records, CCTV images where applicable, and the content of communications |
9.3 Recipients of personal information
| Recipient category | Purpose or circumstances |
|---|---|
| Service providers and professional advisers | Technology, hosting, communications, payment, logistics, insurance, audit, accounting, legal and other professional-service providers |
| Public authorities and regulators | Government departments, courts, law-enforcement bodies and regulators where disclosure is authorised or required by law |
| Business counterparties | Customers, suppliers and other parties where sharing is necessary to perform a contract, deliver goods or provide services |
| Corporate-transaction parties | Advisers and prospective participants in a lawful merger, sale, restructuring or other corporate transaction, subject to suitable safeguards |
9.4 Transborder flows of personal information
Basterfield may use cloud, technology or other service providers that process information outside South Africa. Where personal information is transferred to another country, Basterfield will do so only where permitted by section 72 of POPIA and will use appropriate contractual, organisational or other safeguards.
9.5 Information-security measures
Basterfield uses reasonable and appropriate technical and organisational safeguards based on the nature of the information and the risks involved. These may include role-based access, authentication controls, secure configuration, malware protection, backups, physical security, confidentiality obligations, service- provider controls, staff awareness, monitoring, incident response and secure disposal. Safeguards are reviewed and updated as risks and business needs change.
10. Availability and updates
This manual is available free of charge on this website and for public inspection during normal business hours at Basterfield's physical address. A copy may also be requested from the Information Officer and will be provided subject to any prescribed reproduction or delivery fee. It will be supplied to the Information Regulator on request.
The Information Officer will review this manual regularly and update it when material information or legal requirements change.
Issued by the Managing Director, as head of Basterfield Engineering (Pty) Ltd.